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Our Florida Financial Assistance Program

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Many people in Florida face poverty, and their biggest concern is what will happen next. Our Florida is the federally funded Emergency Rental Assistance Program to “help people get back on their feet.” Our Florida helps Floridians regain their feet by supporting residents and businesses as they continue to recover and rebuild. So, It is a federally funded emergency rental assistance relief program for Floridians.

Our Florida Offers Financial Assistance to Tenants

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Our Florida provides eligible tenants with relief from unpaid rent and utility bills and supports landlords and utilities with income loss relief to support their continued recovery.

If you are renting your home and need emergency rental assistance, consider applying through the Department of Children and Families’ Our Florida program, which is now accepting applications. This federally funded program provides rental and utility assistance to qualified individuals, families and businesses who continue to recover and wants to recreate.

To be eligible for Our Florida, you must be a tenant in Florida, meet certain income and hardship requirements, and risk losing your home. For more information or to apply, visit You can also call the OUR Florida Self-Serve Portal at (833) 493-0594 to check your case status, listen to program FAQs, and have an agent call you back.

How to Apply for Our Florida

Firstly, Applications must be submitted in person at the Our Florida location, and all mail-in applications must be postmarked by the required time to be considered.

Steps followed :

Your application will be reviewed to verify your eligibility.

Further, you will receive an email once your eligibility has been verified and your completed application approved and processed.

Funds will be disbursed by program policies and availability of funds at the time of eligibility determination.

And also, you can check the application status online or contact an eligibility specialist through our call centre at 833-493-0594.

The call centre can be reached seven days a week from 7 a.m. to 5 p.m. M. at 6 p.m. M. C’EST T.

In addition, Eligible Florida renters are entitled to up to 15 months of rent and utility payments.

All utility payments and home energy costs must be supported by a utility bill or bill in the tenant’s name showing the address of each qualified utility for a period after April 1, 2020.

Once an application is submitted in person or online, it is reviewed to decide if the applicant is eligible and to calculate payment. Once the approval is done, Our Florida will issue payments directly to the business, owner and utility provider.

Completed rental assistance applications are processed in the order they are received by the OUR Florida program. Once a complete tenant and tenant application are submitted, all documents will be reviewed and verified to verify your eligibility. If direct deposit is the payment method selected, funds can be transferred within 18 days of submitting a complete application. Times may differ if another form of payment is requested or additional documents are required for program verification.

And also, to check the status of your application and payment, visit

What does Our Florida do?

  • Overcome student challenges in Duval County classrooms.
  • Provides access to necessities on the beaches and beyond.
  • Connect people to essential healthcare resources in Northeast Florida.
  • Match volunteer purpose with passion.
  • Ensure that basic needs are met throughout the region.
  • Produce significant and measurable results in youth success, financial stability, and health.
  • Invests in historically disadvantaged neighbourhoods by connecting efforts to impact generational poverty.
  • It develops integrated solutions that improve lives and communities.
  • It focuses on what is most needed and what works locally.
  • It brings together leaders and organizations from all sectors.
  • Invite thousands of people to be part of the change and amplify the impact.

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Frequently Asked Questions

What is meant by a request for reconsideration?

It is a request from an applicant, tenant or landlord to reconsider their eligibility record or the amount of assistance where the applicant disagrees with the outcome of a programmatic decision. A landlord cannot file a request for reconsideration on behalf of a tenant.

How can an applicant submit a request for reconsideration?

Applicants, tenants or owners can submit their case for reconsideration (including submission of documents, explanations and clarifications) in the event of a determination of ineligibility or to challenge the amount of eligible assistance. A claimant can log into their account to submit a reconsideration request, the same process a claimant uses to request assistance. Alternatively, reconsideration requests may be submitted in writing via email to or by mail to:

OUR program in Florida

ATTN: Requests for reconsideration

2002 Old St. Augustine Road, Building C

Tallahassee, Florida 32301

Additional information about requesting reconsideration, including the form to submit a request, is available online at

If I have already received assistance or assistance, can I apply?

If you have previously received assistance through the CARES Act, state and local relief funds, or private nonprofit organizations, rent or utility bills covered by these programs are not eligible for payment via OUR Florida. Unpaid rent and utility bills not covered by these programs may be eligible for support from OUR Florida.

How will Our Florida confirm applicants are eligible?

To be eligible, you must:

Rent your house, apartment, or other residential accommodation in Florida. Your earning income should be at or below 80% of the regional median income (AMI).

Be eligible for unemployment, have suffered a loss of income, have incurred significant costs or have faced financial need due to the COVID-19 public health emergency

They risk losing their housing, experiencing housing instability or living in unsafe or unsanitary conditions.

Once the applicant submits all required documents to meet the requirements, OUR Florida will review those documents to confirm the applicant’s eligibility.

What is the time limit for an applicant to request reconsideration?

A request for reconsideration must be in writing and received within ten (10) business days from the date of the Program Determination Notice. Applicants whose holders do not respond may submit their request for reconsideration within twenty (20) business days following the date of the Program Determination Notice.

What form of identification is required?

Any of the following documents may be used to provide proof of identity:

  • Driving license
  • State id
  • College id
  • Passport
  • Birth certificate
  • Military ID
  • Tribal identification
  • Employer ID

How long does it take to get cash assistance once approved in Florida?

Eligibility is determined by ACCESS Florida, which has automated eligibility processes. Once your application is received, they will come into contact for an eligibility interview within five days.

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Is Our Florida trustworthy?

Our Florida is the federally funded Emergency Rental Assistance Program to “help people get back on their feet.” Clayton said he received a check for the first part of 2022 but has not yet received a check for February, March and April. But now they’re returning to us and still haven’t issued the check for three months. Even after all documentation has been reviewed, they still say their documentation is under review.

Client applications are processed on a first approval, first funding basis.

If funds are depleted for the less than 50% IAM/unemployed group and funds remain in the 50-80% IAM group, clients in the priority population may be paid from this allocation. Clients are placed on a waiting list once funding allocations for that county are exhausted.

If funding for the 50-80% AMI group runs out, customers with the bottom 50% funding can NOT be paid but must be placed on a waiting list.

My rent is more than the maximum payment for eligible households. Can I still receive rental assistance from OUR Florida?

Yes. The maximum payment to an eligible household, including rent and utilities, is $2,000 per month. The maximum total payment for any household during the program is $15,000. If the monthly rent exceeds the maximum rent amount, arrears can still be reduced up to the maximum amount of help available per household, which is $15,000.

OUR Florida Assistance Program in Florida is Ending

The eviction notice shocked many families because they sought help from OUR Florida, the state’s rental assistance program launched during the pandemic with the federal government’s money. According to OUR Florida, the program has helped more than 228,000 families and distributed more than $1.3 billion. OUR Florida hopes that all available funds will be dedicated to families who have requested and been approved for assistance.

The group provides legal assistance to vulnerable low-income people in 12 counties in central Florida. Besides, the organization hosts these outreach events to help tenants navigate OUR Florida’s end. So, according to the group, more than 100 people sought help two weeks after the state announced the program was closing.

He said even before OUR Florida announced the upcoming shutdown; they warned people that there might not be enough money for everyone. Now that the program is ending, people must prepare for the worst and seek other resources immediately.


Our Florida Rental Assistance program claims to help thousands of Floridians who stay in their homes. However, the application process for the program is now closed. Still, the program is ongoing because those who were approved for aid were supposed to be able to recertify and continue to receive aid until funds were exhausted.

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